To avoid such a scenario, it’s best to use an integrated approach to notification design to enhance user experiences. The issue may suddenly come to light when a developer asks, “ How do we handle errors?” Because it’s an afterthought, this tacking-on approach frequently produces sloppy “frankendesigns,” which hurts the UX. As it is with empty states, designers are prone to leaving the design of notifications-alerts, error messages, confirmations, announcements, and acknowledgments-until the very end. Similarly, product designers tend to think of small yet critical UX enhancements last. It’s impressive! It’s beautiful! But just as they get close to finishing the diagram, one of them exclaims, “ Wait! How do people get from the first to the third floor?” They forgot about the staircase! Imagine a group of architects designing a three-story house, laboring over the blueprints for months. Addressing notification design early in the product design process will produce better results. Instead, they must contribute to an experience that helps people accomplish a goal. Peripheral messages in digital products, collectively known as notifications, should never harm the user experience.
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March 2023
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